How long my order takes to be delivered?
- We shipped from our various warehouses located in states – California, New Jersey, Texas and countries like China. The shipping time will depend on your location. Our standard shipping time-frame period within the US usually is 7 to 15 business days followed by 2 to 4 business days for the sorting facility to fully processed the package. For orders outside the US is 10 to 20 business days followed by 2 to 4 business days for the sorting facility to fully processed your package. Overall, expect your package within 10 to 20 business days within the US and 20 to 30 business days for orders from international countries
- However, it may take up to 6 weeks to arrive depending on your location and how long it takes to get through customs. Kindly note that the delivery time will vary during holidays or limited edition launches.
- For specialty and promotional items, please allow up to 4 to 6 weeks delivery time as they may be MADE TO ORDER items.
- We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.
How can I track my order?
- We will send you the tracking number of your order by email once we fulfilled it. This email will also guide you on how to track your package. Please note that the tracking information may take 2-5 days to be updated in the courier system.
Where do you ship from?
- It depends on the availability of the product you have purchased, and on your state or country where you wish to send your order. Some products are shipped from the United States and other countries like China and Hong Kong.
Where are your product are made?
- Most of our products are manufactured in our factories located in Asia - specifically China and Hong Kong.
How much do you charge for shipping?
- Shipping fee may vary depending to the desired shipping address and shipment option of the customer. Shipping fee starts at $5.95 USD
- In some cases, international shipment will require import/customs taxes to be paid. These will be customer's responsibility under ALL CIRCUMSTANCES. Duvely will not be held responsible for customs taxes and a like.
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