Where can I track my order?
If you want to track your order, you can include your order number here and see the current status of your order
How much is shipping?
We charge a standard shipping fee of $ 4.95 per order worldwide. We also have an of Expedited Express Shipping $ 80 for everyone.
What is the difference:
- Standard Shipping $ 4.95: Delivery time is 20-35 days, depending on the place shipped
- Expedited Express Shipping $ 80 : Delivery time is 7 to 12 days, depending on where it will ship.
How long does it take for an order to arrive?
Once shipped, your order will arrive within 10 to 12 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances take place and due to having multiple warehouses overseas.
You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.
Do you Deliver Products Internationally?
DUVELY successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.
Can I cancel or change my order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
My tracking number does not work?
Once we send your tracking number to your email, you must wait for 5 to 10 business days to update your tracking. That does not mean that your order is stopped. It is only a lack of updating on the part of our shipping service, but your order is in transit
I ordered 2+ items, but only received one... where's my order?
When you order multiple items at a time, they may be shipped separately as to keep the total perceived value of the order low, thus avoiding any extra duty or sales taxes added by your local Customs. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way!
What should I do if my package says delivered but I don't have it?
If the tracking information indicates that your items have been delivered to the address provided on the purchase but you have not received it, please check surrounding houses, doorsteps etc.. in case another home received it by mistake. Speak with any other tenants such as family, roommates or landlords etc. in the event they received it on your behalf. The package may also have been left with property managers, an apartment office or your local postal provider.
We will always do our best to assist you, but DUVELY is not responsible for packages that are lost or stolen in transit. If you are still unable to secure your package, you must contact the shipping carrier to file a lost/stolen package claim. You can call, send an email or go directly to your postal provider.
What should I do if I entered the wrong shipping details?
Please contact us immediately if you noticed that your shipping details are incorrect. We are unable to allow any changes to your order once it has been shipped. If your order is marked as "returned to sender", we will be required to pass on a subsidized reshipping postage fee of $5 USD.
How do I contact you?
If you have any questions that are not on this FAQ page, reach out to us through the "Contact Us" tab above or email us at firstname.lastname@example.org
I am asked to present my identity documents and a photograph showing the 4 numbers on my card, is that legal?
We often do this type of verifications.
The goal is to avoid purchases with stolen or cloned cards.
Collaborate with us when these problems arise.
We want to keep our customers happy!
What can I do if my order never arrives?
If you have already spent the maximum time of delivery of your order that is 45 days and your order does not arrive.
Please verify the possible reasons:
- The order was stopped by the authorities of your country.
- The order is in your local post office because it was returned.
- The order was lost.
Please contact us immediately if you believe your order was lost at email@example.com
We will verify that is what happened.
Once verified your case, we can give a solution to your case and do everything possible to give you the best solution.
If in case the order was lost and never reached its destination, we will refund 100% of your money.
Our maximum interest is that our customers are happy.
How Secure is my Personal Information?
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Does DUVELY offer a Quality Guarantee on the Products it Sells?
If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality to ensure that we give our customers only the very best.
Unhappy With Your Product? We'll Take It Back!
We stand by our high-quality products and your satisfaction is 100% guaranteed.