Contact Us


We love our customers and even more, we love hearing from them!

We are committed to the utmost best support possible. We only live by one rule, your happiness is our #1 priority. If you have any problems with your order, we will fix it - no matter what it takes from us.

Contact us at: support@duvely.com or through the contact form bellow

To get a faster answer please include in the message your order number, full name or email address associated to your order.
Note: Due to the high volume of orders, we are offering support only by email: support@duvely.com, our team will get back to you in 24-48 hours. Thanks for your understanding.

Customer Service Hours: Monday to Friday 9am - 5pm EST.

If you're concerned about your order status, please visit https://www.trackdog.com/ to track it online (tracking number is sent 3-5 business days after purchase)

Dear customer, please be patient, we are doing our best to get back to you as fast as possible! Please do not send multiple emails as this could delay our response time.

In the meantime, you might find the answer to your question on our FAQ Help Center  https://duvely.com/apps/help-center

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