Frequently Asked Questions

SHIPPING

How long my order takes to be delivered?

How can I track my order?

Where do you ship from?

Where are your product are made?

How much do you charge for shipping?

CANCELLATION, RETURN AND REFUND POLICY

Can I cancel or modify my order?

What is your return policy?

My order arrived broken or damaged. What now?

DELIVERY

Why is my order taking too long to deliver?

What should I do if my package says delivered but I don't have it?

Do you pay for import/customs taxes and fees?

Can I update my address? What should I do if I entered the wrong shipping details?

OTHER QUESTIONS

I'm asked to present my identity documents and a picture showing the last 4 digits of my card, is that legal?

How secure is my personal information?

Which currency are you using in your website?

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